(ICSL On-line) Course Duration: Approx. 2-3 hrs

GRAD CERT de-escalation intro 2.jpg

VIDEO 1 Duration 20:02

Reference the videos above to complete the Quiz. Select the best answer to the questions. Once you have completed the Quiz click the "Submit Answers" button at the bottom of the Quiz. You will be re-directed to a page acknowledging that you have completed you Quiz. You will also receive a confirmation email from our no-reply system.


Your answers will be reviewed by LEASOT staff within 1 business day.

You will receive one of the following:


  • An email indicating you have not achieved the 80% score required and should log in to the course again and re-take the course.

  • An email indicating you have passed the course (your score will be communicated to you) and that your Certificate of Completion PDF is attached. 

1. Poor communication skills can result in bad outcomes.
2. Officer Attitude and Tone can affect outcomes.
3. Introducing yourself during routine contact can help put people at ease.
4. Respect is usually a 2 way street.
5. Routine contact can escalate quickly.
6. It is best to start each contact with community with a positive and civil attitude.
7. You don't need to explain your reason for contact and you never should.

Thanks for submitting!